Handling an alert in Chargeblast is quite straight-forward, and only requires a few key steps.

 1. When you receive an alert from Chargeblast, you'll receive an email from noreply@chargeblast.com that redirects to the alert within the Chargeblast main dashboard. The same follows for Slack and Discord integrations.

2. You should now see the unresolved alerts within the Chargeblast dashboard. These alerts with a “pending” status need to be refunded within the processing account and resolved in Chargeblast. 

3. Clicking the arrow on the right-hand side of the screen will bring you into the alert details. If you have any of our integrations connected, you'll also be able to directly click-in to the corresponding alerted transaction within the PSP or CRM. 

4. You now want to locate and refund the associated customer that matches this alert profile. Again, if you're using a PSP that Chargeblast has a direct integration with, you'll be able to click the integration button and redirect to the corresponding alerted transaction. However, if you are using a PSP we do not have a direct integration with, you can manually locate transaction by searching the last 4 digits of the card. 

Note: If you were not able to locate the alerted transaction within the PSP, you will want to decline the alert, and select a reason from the drop down menu. This will credit back the alert fee to your account.

5. The final step is to Mark Resolved the alert within Chargeblast. This is what notifies the issuing bank (customer's bank) that the customer has been refunded, thereby negating the dispute. After you've resolved the alert, your dashboard should now show a green “check” next to the alert, notifying you the alert has been handled. 

6. You've just avoided a dispute with Chargeblast! If you have any questions on the following, please utilize our live chat, our contact support@chargeblast.com.