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Steven Petteruti
steven@chargeblast.io
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What does RDR look like in my CRM?
Published August 29th, 2023 by Steven Petteruti
There are two banks involved in every transaction, your merchant bank (acquiring bank) and the consumer's bank (issuing bank). RDR, unlike Ethoca, is an acquirer side product, meaning the enrollment and actioning of the alerts are handled by your payment processor, whether that be Stripe, Shopify Payments, etc. RDR is triggered later in the payme
How to get Amex/Discover identifiers
Published August 26th, 2023 by Steven Petteruti
In order to enroll in AMEX and Discover coverage, you will need to obtain your Amex CE, registered Amex descriptor, and Discover CE number. To obtain this on Stripe, please email Stripe support the following: I am enrolling for AMEX and Discover Ethoca Alerts and RDR Alerts via my third party vendor, Chargeblast. In order to do so, I need my AMEX S
How to integrate your Braintree account
Published August 1st, 2024 by Steven Petteruti
Set up Chargeblast integration Step 1, is to navigate to your Braintree account and grab 3 keys: Public/Private API key + Merchant ID. Ensure you are logged into a Braintree User with sufficient permissions (Search Transaction, View Payment Methods, View Transactions, View Customers). If you are doing this from an admin account, it will have these p
Chargeblast Glossary
Published August 17th, 2023 by Steven Petteruti
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All
How to request a refund
Published September 29th, 2023 by Steven Petteruti
How to request a refund Step 1. Make sure your account is set to manual resolve. To do so please go to your settings page and uncheck the box here: Step 2. For future alerts, mark the alert as declined in the alert detail page, and then press the request refund button: Step 3. Just wait! Please allow 3 business days for the refund request to be re
How to add multiple companies to Chargeblast
Published September 4th, 2023 by Steven Petteruti
If you'd like to attach multiple Stripe accounts to a single Chargeblast account you must create multiple companies within Chargeblast and submit enrollment info for each company individually. Step 1 Create a new company profile (top right corner) in Chargeblast: Step 2 Submit payment method for the new company account. You can do this here. Please
Do I need to connect to my Stripe account to use Chargeblast?
Published January 11th, 2024 by Steven Petteruti
Your Stripe account contains sensitive data - we get it! We request the bare minimum scopes we need to perform our service. Additionally, while enabling the Stripe integration is recommended if you are processing on Stripe, it is optional, and you can still receive chargeback notifications without it - you simply won't be able to seamlessly route fr
Auto-resolve vs Manual Mode
Published October 2nd, 2023 by Steven Petteruti
Auto-resolve Mode By enabling auto-resolve for Ethoca alerts, you will not have to mark each alert as resolved within your Chargeblast dashboard. You will still need to manually refund each Ethoca alert, however we will be notifying the banks that for each of your alerts you will be refunding the transaction. The added advantage of auto-resolve is
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