Chargeblast Help Center

How to request an alert credit

Published September 29th, 2023 by Steven Petteruti

Please follow the below steps to obtain a refund for a chargeback alert: Make sure your account is set to manual resolve. To do so please go to your settings page and uncheck the box here: For future alerts, mark the alert as declined in the alert detail page, and then press the request refund button: Just wait! Please allow 3 business days for the

How to connect your Sticky.io account

Published October 21st, 2024 by Steven Petteruti

Create a new API user in your Sticky account. Phone number and email does not matter. Once created, set the permissions: campaign_find_active campaign_view order_calculate_refund order_find order_find_updated order_product_refund order_product_return order_refund order_update order_update_recurring order_view order_void subscription_update upsell_st

What does RDR look like in my CRM?

Published August 29th, 2023 by Steven Petteruti

In every payment two banks are involved - your merchant bank (acquiring bank) and the consumer's bank (issuing bank). RDR, unlike Ethoca, is an acquirer side product, meaning the enrollment and actioning of the alerts are handled by your payment processor, whether that be Stripe, Shopify Payments, etc. RDR is triggered later in the payments proce

What is CDRN?

Published October 11th, 2024 by Steven Petteruti

CDRN (Cardholder Dispute Resolution Network) is a kind of chargeback alert that is deployed by the consumer bank. It is directly competitive with Mastercard's Ethoca alert product, however has largely been deprecated in favor of Visa's new dispute deflection product, RDR (Rapid Dispute Resolution). RDR has the advantages of wider coverage (RDR works

How to add multiple companies to Chargeblast

Published September 4th, 2023 by Steven Petteruti

If you'd like to attach multiple Stripe accounts to a single Chargeblast account you must create multiple companies within Chargeblast and submit enrollment info for each company individually: Create a new company profile (top right corner) in Chargeblast: Submit payment method for the new company account. You can do this here. Please make sure you

How to get Amex/Discover identifiers

Published August 26th, 2023 by Steven Petteruti

In order to enroll in AMEX and Discover coverage, you will need to obtain your Amex CE, registered Amex descriptor, and Discover CE number. To obtain this on Stripe, please email Stripe support the following: I am enrolling for AMEX and Discover Ethoca Alerts and RDR Alerts via my third party vendor, Chargeblast. In order to do so, I need my AMEX S

Rounding match scores up

Published November 3rd, 2024 by Steven Petteruti

If you are receiving a high volume of matched alerts with high match scores, you can have all match scores above a specified threshold be rounded up to perfect matches. We advise against choosing a threshold below 80, as this will result in a high risk of incorrect matches.

Refund Rules

Published November 12th, 2024 by Steven Petteruti

What is a refund rule? There are two kinds of refund rules: Issuer Alert refund rules - these automate refunds for Ethoca & CDRN alerts. These alerts are sent directly from the consumers bank & are guaranteed to turn into chargebacks. Early fraud warning refund rules - these automate refunds for EFWs (also known as SAFE or TC40 reports). T

How to set up Chargeblast

Published November 15th, 2024 by Steven Petteruti

Setting up alerts We need a few pieces of info in order to get you set up. ✍ Info you will need 4 VISA ARN codes - these can be found on Stripe under refunds that were processed greater than 7 days ago. VISA's will have a 4 in the second digit, like this: 74208352536000013652530 Billing Descriptors - very important, you provide us with all your bil

Chargeblast Glossary

Published August 17th, 2023 by Steven Petteruti

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

How to connect your Checkout Champ account

Published October 21st, 2024 by Steven Petteruti

Within Checkout Champ, create a new API User with the following scopes: Update Order , Query Orders , Refund Order , Cancel Order , Query Transaction , Refund Transaction , Query Campaigns , Update Transactions / Mark Chargeback For email, please use support@chargeblast.io, and for password, please create a password which you will plug into Chargebl

Do I need to connect to my Stripe account to use Chargeblast?

Published January 11th, 2024 by Steven Petteruti

Your Stripe account contains sensitive data - we get it! We request the bare minimum scopes we need to perform our service. Additionally, while enabling the Stripe integration is recommended if you are processing on Stripe, it is optional, and you can still receive chargeback notifications without it - you simply won't be able to seamlessly route fr

Auto-resolve vs Manual Mode

Published October 2nd, 2023 by Steven Petteruti

Auto-resolve Mode By enabling auto-resolve for Ethoca alerts, you will not have to mark each alert as resolved within your Chargeblast dashboard. You will still need to manually refund each Ethoca alert, however we will be notifying the banks that for each of your alerts you will be refunding the transaction. The added advantage of auto-resolve is