I received a faulty alert. What can I do?

Published October 9th, 2024 by Shane Cruz

For Ethoca alerts specifically, occasionally our partnered banks send faulty data. Most commonly this happens with Ethoca alerts (RDR alerts are deployed differently which prevent the possibility of erroneous alerts).  Since the data source for the Ethoca alerts are consumer banks its possible that the consumer bank sends a faulty alert. According t